We ship solely through FedEx, and comply with their Ground and Express shipping standards, including the allowable list of states (for full list of states, please see: Fed Ex Wine Retailers Guide). We also have the right to cancel orders due to State requirements that make it too expensive and / or burdensome to comply with their respective state alcohol laws.
Furthermore, all FedEx shipments are designated as Alcohol Shipments and have the following Special Delivery Instructions:
"This package contains ALCOHOL - Adult Signature Required - Check ID. Recipient Must be at least 21 years old. Do not deliver to an intoxicated person. No signature release, driver release or indirect delivery allowed."
As stated in the above Special Delivery Instructions, FedEx cannot leave any alcohol shipments unsigned for, including PO Boxes. We recommend delivery to a place of business where a customer can be assured that someone of legal drinking age will be present to sign for the shipment.
We will offer store credit for the return of any unopened and undamaged merchandise within 90 days of purchase. The customer is responsible for the return shipping on any unopened bottles of wine.
Furthermore, we will offer store credit on defective merchandise (including "corked" wine). Alphabet City Wine Co. will cover the cost of return shipping.
All refunds are issued after the return delivery of the product to our store.